FAQ
Frequently asked questions
Quick answers about plans, billing, security and integrations. Can’t find yours? Our team is happy to help.
What is Voltaryx?
Voltaryx is a workflow platform that helps product teams plan, automate and track their work in one place.
How do I get started?
Create a free workspace, invite your team and connect your first tool. Most teams are up and running in under ten minutes.
Do I need a credit card to sign up?
No. You can start free and only add payment details when you decide to move to a paid plan.
Can I import data from another tool?
Yes. Bring your projects and tasks over with a CSV file, or connect your current tool and we will sync your history.
How does billing work?
You are billed monthly or yearly, depending on the option you pick at checkout. Seats added mid cycle are prorated.
What payment methods do you accept?
We accept all major credit and debit cards. Teams on the Scale plan can also pay by invoice.
Where can I find my invoices?
Open billing settings in your workspace to view and download every invoice you have received.
Can I get a refund?
If a paid plan is not the right fit, contact support within 30 days of your first payment and we will review your request.
Is my data secure?
Your data is encrypted in transit and at rest, and we review our security practices with independent experts every year.
Do you support single sign-on?
Yes. SSO and audit logs are available on the Scale plan, so you can manage access from your identity provider.
Who can see my workspace data?
Only the people you invite. Admins control roles and permissions, and the Growth and Scale plans add team permissions.
Can I delete my data?
Yes. Workspace owners can export or permanently delete all workspace data from settings at any time.
Which tools can I connect?
Voltaryx connects with popular tools for chat, code, design and analytics. Browse the full list on the integrations page.
Do you have an API?
Yes. Use the API to read and update workflows, and webhooks to react to changes as they happen.
Can I build my own integration?
Yes. Custom integrations are available on the Scale plan, and our team can help you plan and set them up.
Can I change plans later?
Yes. Upgrade, downgrade or cancel at any time from your billing settings, and we will prorate the difference.
Is there a free option?
Every new workspace can start free. You only choose a paid plan when you are ready to scale.
What happens if I outgrow my seats?
Add seats whenever you need them, or move up to the next plan. Nothing is lost when you upgrade.
Do you offer annual discounts?
Yes. Annual billing saves 20% on Starter, 24% on Growth and 30% on Scale.
How do I reset my password?
Choose “Forgot password” on the sign-in page and we’ll email you a reset link.
How do I invite teammates?
Open your workspace settings, go to Members and add their email addresses.
Can I change my plan later?
Yes. You can upgrade, downgrade or cancel at any time from your billing settings.
How do I connect an app?
Open a workflow, add a step for the app and follow the prompts to sign in and authorize it.
Where can I find my invoices?
Invoices are listed in your billing settings, and you can download them as PDFs.
How do I cancel my subscription?
Cancel any time in your billing settings. You’ll keep access until the end of the period.
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